| Inbound Call Centre Solutions Status Media
has researched the global market place to find the most professional and cost effective
customer service and inbound call centre solutions.
We have researched and tested call centres in the UK, South Africa, India, Romania, and
Poland.
We have also assessed key strengths and weaknesses for each international location,
performing individual call centre assessments.
In finding the best overall service solution we have considered all of the following
factors including; cost, efficiency, experience, communication skills, attitude,
recruitment, training, management skills, IT reliability, call centre management,
operational capabilities and scalability.
We have the ability to handle a complete outsource customer care facility from customer
acquisition to full process customer account management and/ or order processing. We
currently operate project teams that work on outsource campaigns from start to finish
designing a client’s marketing and sales strategy, resource planning, service
delivery and future development.
Our call centres operate with state of the art technology and all sites have the
ability to interconnect with our hosted inbound call routing facility based in London
“Docklands”, which will allocate your incoming customer service enquiry
instantly to our first available operator.
We specialise in customer acquisition and retention and have developed a strong
customer service team with senior management staff having worked at major UK corporations
such as Admiral Insurance. |
