| Inbound Customer
Service............. Status Media offers professional and cost effective
customer service and inbound call centre solutions.
We can arrange to handle your inbound customer service and/ or media response lines and
have researched call centres solutions around the UK, South Africa and internationally..
We have considered factors such as; cost, experience, communication, recruitment,
training, management, IT and scalability for all call centre destinations. We have based
our leading operations in the UK and South Africa and have scalability to expand.
We have the ability to handle a complete outsource customer care facility or inbound
response line for telemarketing, call answering, media response or customer care/
services. We handle the full end to end process for clients including customer account
management, order and data processing. We have project campaign teams to facilitate a
completely managed outsource solution either based in the UK or “off-shore” in
South Africa.
Our call centres operate with state of the art technology and all sites have the
ability to interconnect with our hosted inbound call routing facility based in London
“Docklands”. This system will efficiently allocate your incoming customer
service enquiry instantly to our first available operator.
We specialise in customer acquisition and customer retention and have a strong track
record with our senior management staff having worked with major brand insurance companies
in the UK and South Africa. |
