| International call centre reports…….. Status
Media has independently funded research, tests and audits on call centre operations and
call centre destinations around the world.
We can report independently on call centres based globally and have existing reports
for call centres based in India, Romania, UK and South Africa.
Most importantly by using our reports and research documents our clients are able to
save valuable time and money on market research and market intelligence. Our in depth
knowledge of UK telecommunications and utility markets helps us to understand the issues
from a Corporate or blue chip perspective.
Our aim is to help our clients to avoid the steep learning curve associated with using
outsource call centres or venturing to “off-shore”/ “near-shore”
locations.
Our experience is that without proper research it is common place for companies to
waste substantial financial resources in testing and using the wrong call centres. This is
not to mention the most important thing, which is the time that is lost to competitors who
are “snapping at your heels” to over-take you.
With Status Media’s independent call centre reports you are getting the truth from
the experts, and when it comes to sales we definitely know best!
Our specialist location is South Africa where not only do we operate our own
prestigious call centre facility but have spent the past twelve months visiting and
researching this fascinating location.
We have relationships with over thirty specialist call centres in South Africa and can
produce reports covering all aspects of operation. In addition to these reports we have
also studied official documents from organisations such as Deloittes who have been
commissioned by the local government to produce factual information regarding the South
African call centre industry. Our niche market is that we can report on what is really
going on in South Africa as well the true costs of operation and telecommunication issues
there.
We have relationships with other government organisation in South Africa, such as
Calling the Cape, in Cape Town and major South African businesses such Emmanuals and Kelly
recruitment both of which are highly influential in the local outsource market.
Other major players currently looking at South Africa include call centre organisations
such as Inkfish and Citel who have recently investigated operations here. In deciding to
set up operations in South Africa they would be joining well known brand names such as
Sony, Virgin, Budget Car Insurance, Barclays, Onetel, Homecall and Carphone Warehouse to
name but a few. |
